online return

Online Returns

At Molanyo Perfume Company, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple and convenient returns process.

Return Eligibility

  • Products must be returned within 14 calendar days from the date of delivery.

  • Items must be in their original, unused condition with all seals, packaging, and labels intact.

  • Due to hygiene and safety reasons, perfume products can only be returned if unopened and sealed.

  • Personalized or customized products are non-returnable unless faulty.

Return Shipping

  • Return shipping is free within the UAE and Gulf Cooperation Council (GCC) countries.

  • For international returns, please contact our Customer Care team for instructions.

Refund Process

  • Once we receive and inspect your returned items, we will process your refund within 5-7 business days.

  • Refunds will be issued via the original payment method.

  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

Currently, we do not offer direct exchanges. Please return the unwanted items and place a new order.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact Customer Care immediately. We will arrange a replacement or refund at no extra cost.

Contact Us

For any questions regarding returns, please contact our Customer Care team:

Email: info@molanyo.com

Phone: +971555531310 

Our Customers Say

سارة

"منذ أن جربت عطور مولانيو، لم أعد أستخدم أي علامة تجارية أخرى. الروائح فاخرة وتدوم طوال اليوم. كل من يشم العطر يسألني عنه!"

أحمد

"مولانيو ليس مجرد عطر، إنه تجربة فاخرة تعكس أناقتك وتميزك. الجودة تفوق التوقعات والسعر مناسب مقارنةً بالفخامة التي تحصل عليها."

ليلي

"أحببت تنوع العطور لديهم، هناك شيء يناسب كل مناسبة وكل مزاج. خدمة العملاء ممتازة والتغليف أنيق جداً. أنصح بها بشدة!"

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