Online Returns
At Molanyo Perfume Company, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple and convenient returns process.
Return Eligibility
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Products must be returned within 14 calendar days from the date of delivery.
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Items must be in their original, unused condition with all seals, packaging, and labels intact.
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Due to hygiene and safety reasons, perfume products can only be returned if unopened and sealed.
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Personalized or customized products are non-returnable unless faulty.
Return Shipping
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Return shipping is free within the UAE and Gulf Cooperation Council (GCC) countries.
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For international returns, please contact our Customer Care team for instructions.
Refund Process
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Once we receive and inspect your returned items, we will process your refund within 5-7 business days.
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Refunds will be issued via the original payment method.
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Shipping fees are non-refundable unless the return is due to our error.
Exchanges
Currently, we do not offer direct exchanges. Please return the unwanted items and place a new order.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact Customer Care immediately. We will arrange a replacement or refund at no extra cost.
Contact Us
For any questions regarding returns, please contact our Customer Care team:
Email: info@molanyo.com
Phone: +971555531310