privacy policy

Privacy Policy and Cookies

This policy applies to the information collected and processed through Molanyo.com, our mobile app (collectively referred to as the "Site"), and associated customer service channels. At Molanyo Perfume Company, we take your privacy seriously and want to inform you about how we collect, use, share, and store your information.

1. Information We May Collect

We (and our authorized service providers) collect information you provide to us via the Site or any of our customer service channels, including phone, email, and live chat (if available). This may include:

• Personal data such as your name, address, phone number, email, payment information, date of birth, and shopping preferences.

• Location data such as IP address, browser or device type, pages visited, and search keywords.

• Transaction information such as orders placed, items purchased, and order date/time.

Please note that your payment card details are used solely to process the transaction and are not stored, sold, or rented by us.

2. Cookies

Our Site uses our own cookies (small files sent to your device) and similar technologies, which we may access on your future visits. We may also use third-party cookies.

There are five types of cookies:

• Functional cookies: Enable you to browse the Site and use features such as your shopping cart.

• Analytical cookies: Help us measure and analyze how customers use the Site to improve your experience.

• Preference cookies: Remember your preferences like username, language, or location.

• Advertising cookies: Used to deliver relevant ads and measure ad campaign effectiveness.

• Third-party service provider cookies: We may partner with third parties who may use cookies to provide services on our behalf.

By using our Site, you consent to the placement and access of these cookies on your device when you visit our Site or other sites managed by us.

3. How We Use Your Information

We use your information (and may share it with entities or companies described in the “Who We Share Your Information With” section) for purposes including:

• Processing and fulfilling your orders and services you request.

• Verifying financial transactions, including credit checks and fraud prevention.

• Responding to your customer service inquiries.

• Managing your account and providing a personalized shopping experience.

• Analytical and statistical purposes.

• Marketing purposes, including sending you promotional information about us, our partners, or websites, via newsletters or targeted ads, subject to your marketing preferences.

• Improving our services and the Site.

• Protecting our rights, safety, or that of others, including fraud prevention.

• Complying with legal or regulatory requirements.

Where available, we may provide live chat support to assist you. Conversations may be recorded for quality and training purposes.

4. Data Security

We store your information on secure servers and encrypt payment transactions using SSL technology. We implement security measures including authentication, monitoring, auditing, and encryption to protect your data.

However, no data transmission over the internet is completely secure, and you accept the risk of transmitting data through our Site.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Correct any inaccurate information.

• Request deletion of your personal data, subject to applicable laws.

To exercise these rights, please contact us using the details below.

6. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Molanyo Perfume Company
Email: info@molanyo.com
Phone: +971 4 123 4567
Address: Dubai, United Arab Emirates